made.
Message us
Clinics and hospitals

Appointment booking software for clinics and hospitals.

We build appointment booking systems for clinics and hospitals in Visakhapatnam, across Andhra Pradesh and anywhere in India. Patients book on your website or on WhatsApp, pay to confirm, and get a token. Your front desk sees one live queue instead of a ringing phone, a notebook and a chat inbox.

Talk to us on WhatsApp or email thebrain@made-by-ac.com
Ramachandra Ortho Care booking website showing live doctor availability
Live in a real clinic

Ramachandra Ortho Care, Visakhapatnam

A single-doctor orthopaedic clinic books through the website and WhatsApp, in Telugu, English and Hindi, and runs its day from the live queue we built.

Read the case study
Running live

A Vizag orthopaedic clinic books and runs its day on it

Languages
3

Telugu, English and Hindi, written the way people talk

Slot hold
15 min

A slot waits for payment, then goes back to the pool

One team

We design it, build it, train your desk and stay on

What changes for you

Outcomes, not a feature list.

Fewer empty slots

A slot is held for fifteen minutes and only becomes an appointment once the consultation fee is paid. Unpaid holds go back to the next patient on their own.

A calmer front desk

Website, WhatsApp and walk-ins all land in one live token queue. Nobody re-types a booking from a chat.

Patients in their own language

Telugu, English and Hindi, written the way patients actually talk, on the site and in the WhatsApp assistant.

Money handled properly

Online payment through UPI and cards, and an automatic full refund when a paid appointment is cancelled.

What is included

Everything needed to run it day to day.

  • Online booking page

    Pick a day and a time from the doctor's real schedule. No app to install.

  • WhatsApp booking assistant

    The same booking flow on your clinic's own WhatsApp number, with confirmations, cancellations and reminders.

  • Pay to confirm

    Payment links with a timed hold, a webhook that confirms the booking, and refunds on cancellation.

  • Live token queue

    A front desk screen with the day's queue, walk-ins, collections and one switch for the doctor being in, running late or away.

  • Reminders and notices

    A reminder the evening before, a nudge when a payment hold lapses, and a broadcast tool for telling the day's patients you are running late.

  • Staff handbook and training

    A printed, illustrated guide for your reception, plus a walkthrough on the day you go live.

What it looks like

See it before you talk to us.

Clinic website on a phone
Patients book on their phone, in their language
Clinic assistant chat
An assistant answers and books, with one-tap replies
Front desk queue dashboard
The front desk runs the day from one live queue

Real screens from a live clinic. The front desk view is shown with demo patients.

Try it · a booking, the way a patient sees itdemo

Pick a day and a time

Front desk · live queue
  • #5 · SeenPaid online
  • #6 · In consultPaid online
  • Open slotFree

The desk never types the booking in. It appears here the moment it is real.

Where we work

Vizag first, then Andhra Pradesh and the rest of India

We are based in Visakhapatnam, so clinics here can have us at the front desk on go-live day. For Vijayawada, Guntur, Tirupati, Rajahmundry and everywhere else in Andhra Pradesh, and for clinics and hospitals in any other Indian state, we work remotely with video walkthroughs and a written handbook.

How it works

From first call to live, in four steps.

  1. 01

    Walk through your day

    We sit with your desk (in person in Vizag, on a call elsewhere) and map how bookings, walk-ins and payments really work today.

  2. 02

    Set up your clinic

    Schedule, fees, languages, doctors and visit types, configured once and used everywhere.

  3. 03

    Connect WhatsApp and payments

    We handle the Meta WhatsApp Business setup and the payment account with you, including template approvals.

  4. 04

    Go live and look after it

    Staff training, a launch week we watch closely, and ongoing support after.

How pricing works

We quote against a written plan, not a guess.

A flat price list would be wrong for most of the people reading this. After a short walkthrough you get scope, what is included, what is not, and a number you can hold us to.

What moves the price most

  • The number of doctors and locations
  • Which payment, WhatsApp and records integrations you need
  • How much training and on-site support you want

If a project does not need a custom build, we will say so.

Questions we get asked

Straight answers.

Does this work for a small single-doctor clinic?

Yes. That is exactly what our live build runs: one doctor, one front desk, a daily token queue. It does not need a hospital IT team.

What about hospitals with several doctors and departments?

We scope those together before building. Doctors, departments, per-doctor schedules and fees are modelled up front rather than bolted on, so tell us how your departments run and we will say plainly what fits.

Do patients need to download an app?

No. They book on a web page or on WhatsApp. Both work on any phone.

Can patients pay online?

Yes. Payment links accept UPI and cards, and a booking is confirmed automatically when the payment lands. Paid cancellations are refunded automatically.

Does it support Telugu?

Yes. Telugu, English and Hindi are built in across the website and the WhatsApp assistant, and the Telugu is written in everyday spoken style, not word for word from English.

What does WhatsApp cost?

We build and connect it. Meta bills the clinic directly for business-started messages, and we help you set that up and keep it low.

How long does it take and what does it cost?

For a single-doctor clinic, usually a few weeks from first call to going live. We quote after the walkthrough rather than publishing a number that would be wrong for your clinic.

Where is patient data kept?

In a managed Postgres database with row-level access rules, plus nightly backups. Patient details are used to run the clinic, not shared or sold.

Straight talk

We are not for everyone, and that is fine.

A good fit if

  • You run a clinic or small practice and want patients to book without phoning
  • You are happy for patients to book on WhatsApp and in Telugu
  • You want someone who sits with your front desk, not someone who emails a login
  • You like the idea of a slot being real only once it is paid for
  • You want booking first, with records, prescriptions or billing as the next phase

Probably not if

  • You want a ready-made tool you can switch on today with no setup
  • You want it live in two days
  • Price is the only thing you are comparing
  • You want booking to stay on paper
Related
What happens when you message us

Four steps, and you are in control of each one.

  1. 01

    You message us

    A few lines is plenty. Tell us about your business and what is not working.

  2. 02

    We ask the right questions

    How your day runs, who your customers are, and what you have tried.

  3. 03

    You get a written plan

    Scope, what is included, what is not, and a quote against it.

  4. 04

    We start small

    A pilot or first milestone, so you see it working before you commit further.

Not sure what to write? Send us these three lines.

  1. 1 What kind of clinic you run, and in which city
  2. 2 How patients reach you today: calls, WhatsApp, walk-ins
  3. 3 The one thing at the front desk you would fix first

Ready when you are.

We read every message ourselves. No sales script, no pressure.

Talk to us on WhatsApp or call +91 93908 52636