Clinic operations

Clinic front desk and queue management software.

This starts with the desk, where a clinic's day begins. A live token queue, walk-in entry, collections, reminders, a patient list and a broadcast tool, fed by online and WhatsApp booking, so the front desk runs from one screen.

Running live

A Vizag orthopaedic clinic books and runs its day on it

Languages
3

Telugu, English and Hindi, written the way people talk

Slot hold
15 min

A slot waits for payment, then goes back to the pool

One team

We design it, build it, train your desk and stay on

What the desk gets

The screen reception actually works from:

  • Today's queue with tokens, status and who is next
  • Walk-ins added in seconds, with a token issued
  • Cash and online payments tracked, refunds shown
  • A switch for the doctor being in, running late or away, shown live to patients
  • A patient list, a calendar and a broadcast tool for notices
Try it · a booking, the way a patient sees itdemo

Pick a day and a time

Front desk · live queue
  • #5 · SeenPaid online
  • #6 · In consultPaid online
  • Open slotFree

The desk never types the booking in. It appears here the moment it is real.

What you will have on launch day

Not a login and a promise. Working things you can use.

  • 01

    A booking page on your own web address

    Your schedule, visit types and fees, in Telugu, English and Hindi, designed to look like your clinic.

  • 02

    A WhatsApp assistant on your clinic number

    It books, reschedules, cancels and answers timings and fees, with quick-reply buttons.

  • 03

    Pay to confirm, with refunds built in

    UPI and cards. A slot waits fifteen minutes for payment, and paid cancellations refund automatically.

  • 04

    A front desk screen your reception will use

    A live token queue, walk-ins, collections, and a switch for the doctor being in, late or away.

  • 05

    Reminders and notices that send themselves

    An evening-before reminder, a nudge when a hold lapses, and a broadcast for running-late days.

  • 06

    Training and a printed handbook

    An illustrated guide for your reception and a walkthrough on the day you go live.

What it looks like

See it before you talk to us.

Clinic website on a phone
Patients book on their phone, in their language
Clinic assistant chat
An assistant answers and books, with one-tap replies
Front desk queue dashboard
The front desk runs the day from one live queue

Real screens from a live clinic. The front desk view is shown with demo patients.

Records, prescriptions and billing

The front desk comes first. Patient records, prescriptions and insurance billing can be built as the next phase, scoped with you, or we connect to the records software you already use. Either way, the desk screen is where your day starts.

Staff training included

We write an illustrated handbook for your reception and run the first day with them. A good tool the desk does not trust is worse than none, so we spend time on that.

Straight talk

We are not for everyone, and that is fine.

A good fit if

  • You run a clinic or small practice and want patients to book without phoning
  • You are happy for patients to book on WhatsApp and in Telugu
  • You want someone who sits with your front desk, not someone who emails a login
  • You like the idea of a slot being real only once it is paid for
  • You want booking first, with records, prescriptions or billing as the next phase

Probably not if

  • You want a ready-made tool you can switch on today with no setup
  • You want it live in two days
  • Price is the only thing you are comparing
  • You want booking to stay on paper
How pricing works

We quote against a written plan, not a guess.

A flat price list would be wrong for most of the people reading this. After a short walkthrough you get scope, what is included, what is not, and a number you can hold us to.

What moves the price most

  • The number of doctors and locations
  • Which payment, WhatsApp and records integrations you need
  • How much training and on-site support you want

If a project does not need a custom build, we will say so.

Questions we get asked

Straight answers.

Can you build medical records, prescriptions and billing too?

Yes. We start with booking, queue and payments, and add records, prescriptions and billing as the next phase, scoped with you.

Does it work on a phone or tablet?

Yes. The desk screen works on desktop, tablet and phone.

Can several staff use it at once?

Yes. Updates appear live for everyone logged in.

Related
What happens when you message us

Four steps, and you are in control of each one.

  1. 01

    You message us

    A few lines is plenty. Tell us about your business and what is not working.

  2. 02

    We ask the right questions

    How your day runs, who your customers are, and what you have tried.

  3. 03

    You get a written plan

    Scope, what is included, what is not, and a quote against it.

  4. 04

    We start small

    A pilot or first milestone, so you see it working before you commit further.

Not sure what to write? Send us these three lines.

  1. 1 What kind of clinic you run, and in which city
  2. 2 How patients reach you today: calls, WhatsApp, walk-ins
  3. 3 The one thing at the front desk you would fix first

Ready when you are.

We read every message ourselves. No sales script, no pressure.